Kim has been an excellent real estate agent for my family. We chose Kim for her knowledge of the area and her personality. In selling our home, Kim went above and beyond helping us to get the house market ready for top dollar and Kim made the closing process seamless. Kim's response time to our inquiries were top notch. In returning to the area a year later, we chose Kim right away. It was an obvious choice and would highly recommend her to others. Kim helped us through the process of buying a home in the hot market in Apex and helped us find a home which we love. Kim has excellent attention to detail when it comes to real estate and we value her opinion and expertise.
Kim is an asset if you are selling or buying a home. She is incredibly detailed and will get right on the phone to get answers or to take care of any problems that could possibly arise. She was there the whole process of us buying our home and gave incredible advice and council and we never felt like she was bothered by our evening or weekend calls. A true professional. She is amazing.
Kim did an excellent job as our realtor. She was knowledgeable about the area and very responsive to our needs. Kim also did a great job communicating as we went through the purchasing process.
Kim was GREAT!!!! My home purchase in Apex was mostly done remote as I was in NM and Kim was here in Apex. Kim did a fantastic job finding the right house, the right price, and the right location. She not only did all of this but she continued to follow up after the sale with all the things that always crop up.
I was living in California, knowing I would be moving to North Carolina after the beginning of 2020. I began looking on-line for homes the second week of November, and I was fortunate enough to be looking under Front Door Realty, NC. Kim immediately contacted me, and was gracious enough to spend about 45 minutes on the phone with me discussing my needs, wants, and "must haves". I came to Chapel Hill the week of Thanksgiving, and Kim spent the better part of 2 days showing me the houses I had expressed interest in, and other houses that fit my criteria. The two houses I wanted flew off the market faster that I could have ever imagined, so I knew I was coming again to North Carolina in the beginning of the year, primed to purchase. Again, Kim made me her priority, and very kindly took me on a video tour of the house I was determined to buy -- this when there were terrible thunderstorms and tornado warnings, 3 days before I arrived. Kim also contacted the realtor and indicated that I was VERY interested in the house. When I arrived (late, because my overnight flight landed late), she rearranged her scheduled to take me to another house that had been scheduled specifically for me to see, and made arrangements for me to see the house I had hoped to buy. And then she spent another two days with me, discussing pros and cons of the various houses. I knew which house I had to have, and Kim advised me the best way to make an offer that would be accepted. I made the offer on Monday morning, and Monday afternoon it was accepted. Kim handled everything for me, and made the process so easy. I can't praise her enough for the time and effort she put into helping me find (and purchase -- a big plus because the houses move so quickly here) the most beautiful house I have ever lived in. She comes highly recommended by me, and I would give her 10 stars if I could!
Kim was so easy and comfortable to work with! Very knowledgeable about the area and all the options available to us.
Would definitely recommend.
Our family has been pleased to work with Kim. We really appreciate Kim's attention to detail and customer focus, She is very knowledgeable about the area. Having kids of her own, Kim was also able to provide a firsthand view of area schools.
Kim has been sooo awesome, she has definitely exceeded all expectations we had from previous work with an agent. She has gone out of her way to make things easier for us as a working couple. I would highly recommend her services if you are looking to buy, or even rent. She will put your wants above everything and find you what you need. Pleasure working with Kim and I would hire her again in a heartbeat!!!
Karl Lyon/Lizz Lyon
Kim and Brian were great. They lead us through a difficult sell having gone under contract a few times before closing. Thanks for everything!!
Kim has been the most helpful, knowledgeable and responsive agent I have ever worked with in purchasing a home. She was attentive to every detail, not matter how large or how small. No matter how busy she was, Kim made me feel as if I was her most important client. Kim was also instrumental in every aspect of a home purchase, from locating a lender, a closing attorney, a mover and even new home insurance! THAT is customer service!!
Thank you Kim for your outstanding assistance in purchasing my new home!!
I enjoyed working with Kim to find a house for my dad. She always made time so we could see the house as soon as it was on the market. She never pressured me or talked me into buying anything.
Andrew Davis Jr
We were only able to look for a few days before we went back home. Our agent had the task of working for us through phone and email. She did great!
Jim and Linda Cappola
July 15, 2019
My wife and I cannot say enough great things about our real estate agent, Kim Hellner. My wife and I, along with our five kids have lived in Apex for over 18 years and really needed a home with more room! In addition, my wife’s mom has medical issues and needed to live with us. So we considered the options over about two years and decided to build a new home in Apex.
Selling our old home after 18 years was truly a daunting task and we wanted an agent we could really trust. Kim previously lived in our old neighborhood and actually worked with our kids when they were younger at a summer camp, so our connection with her was perfect. From our first meeting, Kim put us at ease. She explained the whole process of preparing a house for the market and answered all our questions. She kept us up to date with interested buyers and was always accessible for questions or concerns, even after hours.
And it is a good thing we were so comfortable with Kim, because selling our old home and building a new home turned out to be quite the wild ride!! On the first day our house was on the market, some agent barreled into our driveway, ruined our newly placed sod, and promptly left! Kim and my wife happened to witness the whole thing. Immediately, Kim sprang into action, got on her hands and knees and fixed the grass before our eyes! During a barrage of scheduled buyers visits, I developed the flu and Kim had to quickly reschedule appointments while I stayed home recovering.
And it got even better with our new house. Half way through construction, I received a text at 10:30 at night from our builder informing me he would no longer be our builder and we would be reassigned!! To make matters worse, our builder’s office staff would not return our phone calls so we were left with no way to receive updates. Ultimately, all the staff we had worked with in our builders’ office just left, so we really had no one to help us.
At that point, I had a very “energetic” discussion with our builder’s regional manager and told him we needed our own buyer’s agent to be our advocate in this mess: we needed Kim. Thankfully, our builder agreed to include Kim on our team. We also hired a home inspector to oversee the remaining phases of construction. And just as she helped us selling our old home, Kim stayed with us every step of the way as we built our new home. Fortunately, our newly reassigned home builder turned out to be fantastic guy who built us a beautiful home. Kim attended all our home inspections with us and our new builder and made things so much easier. She tracked an amazing array of details and shared any concerns we had with our builder. She walked us through all the paperwork and attended both the closings on our old home and on our new home. Even as we were moving in, Kim was always just a phone call away to address our questions and concerns.
So, take it from us. Whether you are selling your old home or buying a new one, you need an advocate who is approachable, accessible and eager to help. You need Kim Hellner.
Dr. and Mrs. James Cappola
Kim was amazing in assisting us with our relocation. She was very familiar with the area, lined house up during our brief visit, kept in constant communication while putting an offer in and during the closing procedures. She went the extra mile and covered the walk throughs when we could not be there.
Kim was very attentive and thorough during the whole process of purchasing our new home. During walk through she was able to catch things that we would have missed. It was great working with her.
Kim was very attentive and thorough during the whole process of purchasing our new home. During walk through some of the new home she was able to catch things that we would have missed. It was great working with her.